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How to Increase Employee Retention by Cynthia Bassett Hartwig

What actually increases employee retention?


Research on employee retention suggests that while awards and recognition events can boost morale and motivation, they are not the primary drivers of long-term retention. Instead, providing employees with the right tools and resources to perform their jobs effectively is crucial for retaining talent. In other words, when an employee feels like they are good at their job and that management is willing to provide the tools to do the job leads to higher retention.


Recognizing employees’ hard work and effectiveness also leads to higher retention. We all know how good it feels to know we are good at our job. So, when you see someone performing well, be sure to let them know. Encouragement creates a supportive atmosphere where employees feel motivated to contribute and collaborate.



Employee awards can be tricky. Employee awards can sometimes have unintended consequences, especially for shy employees or those who might underperform to avoid the spotlight. Research supports this notion:


  1. Negative Impact on Shy Employees: A study published in the Journal of Applied Psychology found that public recognition can increase anxiety and stress among shy employees, leading to decreased job satisfaction and performance1. These employees may feel uncomfortable with the attention, which can counteract the intended positive effects of the reward.


  2. Avoidance Behavior: Another study highlighted in the Academy of Management Journal indicated that some employees might deliberately underperform to avoid being singled out for awards. This behavior stems from a fear of public embarrassment or a preference for privacy2.


  3. Counterproductive Work Behavior (CWB): Research also suggests that perceived imbalances between effort and rewards can lead to counterproductive work behaviors. Employees who feel that rewards are not fairly distributed or that they are being unfairly singled out may engage in behaviors that are detrimental to the organization3.


These findings underscore the importance of tailoring recognition programs to the individual preferences and personalities of employees. For some, private recognition or other forms of appreciation might be more effective, such as post it notes with “good job on Project A, your accuracy and thorough work really impressed me”. This type of specific feedback can profoundly boost employee morale for some people, but not others, so getting to know the personalities and motivations of your employees is key to knowing which type of recognition is right for them.


On the other hand, ensuring employees have the necessary tools and resources to do their jobs well is another substantial factor in retention. When employees feel equipped and supported in their roles, they are more likely to stay with the company. This includes access to up-to-date technology, training, and clear communication channels2.


Providing employees with the right tools and a comfortable work environment is crucial for maintaining high retention rates. Here’s a deeper look into why this is important:


1. Importance of Proper Tools and Software


Efficiency and Productivity: When employees have access to up-to-date software and tools, they can perform their tasks more efficiently. This reduces frustration and increases job satisfaction. For example, robust project management software, efficient communication tools, and high speed internet are essential for maintaining productivity and employee morale.


Skill Development: Access to the latest technology and tools allows employees to develop new skills and stay competitive in their field. This can lead to higher job satisfaction and a greater sense of accomplishment.


2. Impact of Office Environment


Ergonomics and Health: Comfortable chairs and well-designed office furniture are vital for preventing physical strain and injuries. This not only improves physical health but also enhances overall job performance. Stylish offices can actually be counter productive, if the style impedes comfort.


Ways to Make an Office More Comfortable


  1. Ergonomic Furniture: Invest in adjustable chairs, desks, and monitor stands to support good posture and reduce physical strain.

  2. Natural Light: Maximize natural light to improve mood and energy levels. If natural light is limited, use full-spectrum lighting that mimics daylight.

  3. Quiet Zones: Create quiet areas where employees can focus without distractions. This can be achieved with soundproofing materials or designated quiet rooms.

  4. Greenery: Incorporate plants to improve air quality and create a calming atmosphere.

  5. Temperature Control: Ensure the office temperature is comfortable and adjustable to suit different preferences.

  6. Break Areas: Provide comfortable break areas with seating and refreshments to help employees recharge.

  7. Personalization: Allow employees to personalize their workspaces with photos, plants, or other personal items.


Impact of Focusing on Style Over Comfort


While a stylish office can be visually appealing, it can sometimes detract from employee comfort and productivity if not designed thoughtfully:


  1. Ergonomics vs. Aesthetics: Stylish furniture may look great but can lack ergonomic support. Uncomfortable chairs and desks can lead to physical discomfort and long-term health issues.

  2. Distractions: Overly decorative elements or trendy designs can create visual clutter and distractions, reducing employees’ ability to focus.

  3. Functionality: Prioritizing style over functionality can result in impractical workspaces. For example, sleek but non-adjustable desks or chairs can hinder productivity and comfort.

  4. Maintenance: High-maintenance stylish elements can require frequent upkeep, diverting resources and attention from more critical aspects of the work environment.


Balancing Style and Comfort


To strike a balance between style and comfort, consider the following:


  • Ergonomic Design: Choose stylish furniture that also meets ergonomic standards.

  • Minimalism: Opt for a minimalist design that reduces clutter and distractions while maintaining a modern look.

  • Employee Input: Involve employees in the design process to ensure their needs and preferences are considered.


By focusing on both comfort and aesthetics, you can create a workspace that is both visually appealing and conducive to productivity.


One way to focus on comfort is to use feng shui when designing an office.

Feng shui, while often associated with spiritual practices, can be quite practical and rational. It focuses on creating a balanced and harmonious environment through thoughtful design and organization. By optimizing the layout, incorporating natural elements, and ensuring ergonomic comfort, feng shui principles can enhance well-being, productivity, and overall job satisfaction in a very practical way.


Implementing feng shui principles in an office can positively impact employee retention by creating a harmonious and supportive work environment. Here’s how:


1. Enhanced Well-being and Comfort


Ergonomics and Layout: Feng shui principles often align with ergonomic practices, such as positioning desks to face the entrance but not directly in line with the door. This setup can reduce stress and increase a sense of security and control1.


2. Improved Productivity and Focus


Clutter-Free Spaces: Feng shui emphasizes decluttering and organizing spaces, which can reduce distractions and improve focus.


Natural Elements: Incorporating natural elements like plants and water features can improve air quality and create a calming atmosphere. This can enhance mental clarity and reduce stress, contributing to a more productive work environment3.


3. Positive Psychological Impact



Other ways to make the office inviting for employees are some of the following:


Comfortable Chairs and Workstations


  • Ergonomic Furniture: Invest in chairs and desks that support good posture and reduce physical strain. This helps prevent discomfort and long-term health issues.


Workstations with Computer Ports


  • Tech-Friendly Setup: Ensure workstations are equipped with ample power outlets and USB ports. This makes it easy for employees to connect their devices and stay productive.


Plants


  • Natural Elements: Incorporate plants to improve air quality and create a calming atmosphere. Plants can also boost mood and reduce stress.


Adjustable Lighting


  • Lighting Options: Provide adjustable lighting to cater to individual preferences. Natural light is ideal, but adjustable desk lamps can also help create a comfortable work environment.


Variety of Snacks


  • Healthy Snacks: Offer a variety of snacks to keep employees energized throughout the day. This can include fresh fruit, nuts, and other healthy options.


Home-Like Comforts


  • Break Areas: Create cozy break areas with comfortable seating and refreshments. This gives employees a place to relax and recharge. Ask for feedback on the refreshments so that people have the types that they would find at home.


Positive Impact on Retention


By focusing on these elements, you can create an office environment that feels inviting and supportive, making it a place where employees want to be.


Another key factor in increasing employee retention is allowing them to dress comfortably.


Here’s why:


Comfortable Attire


Flexibility and Comfort: Allowing employees to dress comfortably can reduce physical discomfort and improve focus. This includes wearing clothes made from breathable fabrics and allowing for a range of motion.


Professional Yet Comfortable: Modern work attire can balance professionalism with comfort. For example, suits made from stretch fabrics offer a sleek look without the rigidity of traditional materials.


Comfortable Footwear



Stylish Options: There are many stylish yet comfortable options available, such as leather loafers, flats, or low-heeled pumps. These can maintain a professional appearance while ensuring comfort2.


Impact on Retention and Productivity


Reduced Discomfort: When employees are comfortable, they are less likely to experience physical strain, which can lead to fewer sick days, higher productivity, and lower turnover.


Positive Work Environment: A dress code that prioritizes comfort can contribute to a positive work environment, making employees feel valued and respected. This can enhance job satisfaction and retention rates3.


To keep employees happy and sticking around, make sure they have the tools they need and recognize their hard work. Personalized feedback works better than public awards, especially for shy folks. Fair rewards and a supportive environment are key to keeping everyone motivated and productive.


Hope this helps!




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